Terms and Conditions
1. Acceptance of Terms
By accessing or using the services provided by Sams Engraving & Gifts, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
2. Products and Services
2.1. Custom Laser Engraving: Sams Engraving & Gifts offers custom laser engraving services on various products, including but not limited to drinkware, kitchen & dining items, and accessories & decor.
2.2. Personalization: Customers may request personalization of products through our website, including the addition of text, logos, or designs.
3. Ordering and Payments
3.1. Order Placement: Customers can place orders for products on our website. Orders are subject to availability and acceptance.
3.2. Payment: We accept various payment methods, including credit/debit cards and other secure payment options. Payment is required at the time of order placement.
4. Customization and Engraving
4.1. Custom Designs: Customers are responsible for providing accurate and complete customization instructions, including text and design files. Sams Engraving & Gifts is not responsible for errors or inaccuracies in customer-provided content.
4.2. Approval: Customers are encouraged to review digital proofs of custom designs for accuracy before engraving begins. Once the engraving process starts, changes may not be possible.
5. Shipping and Delivery
5.1. Shipping Times: Estimated shipping times are provided at the time of purchase. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control.
5.2. Shipping Address: Customers are responsible for providing accurate shipping addresses. Sams Engraving & Gifts is not liable for items delivered to incorrect addresses.
6. Returns and Refunds
6.1. Returns: We accept returns for damaged or defective items. Please review our Return Policy for detailed information.
6.2. Refunds: Refunds are issued in accordance with our Refund Policy, which outlines the circumstances under which refunds are granted.
7. Privacy and Data
7.1. Privacy Policy: Your use of our services is also governed by our Privacy Policy. By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.
8. Intellectual Property
8.1. Copyright: All content on our website, including text, images, logos, and designs, is protected by copyright and may not be used or reproduced without permission.
9. Changes to Terms and Conditions
Sams Engraving & Gifts reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website.
10. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at [SamsEngraving@gmail.com].